Important Shipping Update December 2020

“Carriers are experiencing delays due to the online holiday shopping surge paired with the public health challenge. We recommend ordering any medications your pet might need over the next month now.”

VetRxDirect is committed to providing high-quality pet medications. As a pharmacy, we understand the importance of your pet’s medications and we want to make sure that you get your order when your pet needs it. In that duty, we find it imperative to inform you that due to the recent holiday demand, delivery times are running longer than expected.

Our efforts have continued to help prevent service interruptions on our end. We are shipping orders very quickly. However, delivery services are experiencing delays that we cannot control. Regional delivery issues are occurring nationwide due to the current public health challenge and the increased online holiday shopping season. 

  • To receive items closer to your originally scheduled date, we recommend you place your order now on our website. If your pet needs a refill soon, please consider planning ahead and ordering earlier than normal to avoid any potential shipping delays over the next month. 

We’re Here for You and Your Pets

Please understand we are working steadfastly to respond to this situation. We will continue to closely monitor new developments and will respond swiftly when necessary, keeping you informed along the way. We appreciate your patience as we navigate this challenging time. 

What Can You Do?

Plan Ahead

We don’t want your pet to go without important medications or supplements. Perform an inventory of your pet’s medications and check their prescription labels for available refills. 

  • Order now if you are running low on their supply. If your pet is out of refills, allow extra time for your veterinarian to approve a new prescription.
  • Please take note of our regularly scheduled holiday hours and shipping schedule, especially if your pet relies on temperature-sensitive items. 

Order Early

Please make your orders earlier than normal, especially if you live in a region that is heavily impacted.

  • Check with your respective carrier for current updates. USPS, UPS, and FedEx provide service impact alerts to help keep you informed. Regional delivery delays are expected over the next month. 

What You Can Expect

  • You’ll automatically receive a tracking link when your order ships from our pharmacy. Use this link to watch your order, all updates available from the carrier will be made here. Tracking updates vary widely, so check often. Because major carriers are also experiencing customer service delays, please understand that we often cannot investigate delivery information beyond the provided tracking history.
  • You can expect our pharmacy team to provide you honest information about your order and work with you to find the best solution. You can expect that we will inform you about any delays during the time your order is processing and being filled. 

We Appreciate Your Patience and Loyalty

This holiday may be challenging for everyone, but our commitment to you is the same. Please allow some extra time for these carrier issues that are outside of our control. While delays may happen during these times, we’re doing everything we can to ensure your order arrives on time. 

Stay well. We hope the best for you, your pets, and our communities.

Memorial Day Holiday and Shipping Schedule

VetRxDirect will be closed Monday, May 25th, 2020 in observance of Memorial Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

  • Friday, May 22: No temperature sensitive orders will ship.
  • Saturday, May 23: No orders will ship.
  • Sunday, May 24: CLOSED.
  • Monday, May 25: CLOSED.
  • Tuesday, May 26: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

Labor Day Holiday Hours and Shipping Schedule 2019

VetRxDirect will be closed Monday, September 2nd, 2019 in observance of Labor Day.

Our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

Thursday, August 29th: Last day to ship temperature-sensitive orders this week.*
Friday, August 30th: No temperature sensitive orders will ship.
Saturday, August 31st: No orders will ship.
Sunday, September 1st: CLOSED.
Monday, September 2nd: CLOSED.
Tuesday, September 3rd: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your message during our next business hours.

2019 Independence Day Holiday Schedule

VetRxDirect will be closed Thursday, July 4th, 2019 in observance of Independence Day.

Our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature sensitive products.

  • Monday, July 1st: Normal shipping policies.
  • Tuesday, July 2nd: Last day to ship temperature sensitive orders until Friday.
  • Wednesday, July 3rd: No temperature sensitive orders will ship.
  • Thursday, July 4th: CLOSED. No orders will ship.
  • Friday, July 5th: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

Have a safe and happy Independence Day!

2018 Thanksgiving Hours and Shipping Schedule

VetRxDirect will be closed Thursday, November 22nd for Thanksgiving Day.

Our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature sensitive products.

 2018 Thanksgiving Pharmacy hours:

  • Thursday, November 22: CLOSED.
  • Friday, November 23: Open with regular business hours 9:00 am – 5:00 pm CST.

2018 Thanksgiving Shipping Schedule:

  • Tuesday, November 20: Last day to ship temperature sensitive orders this week*
  • Wednesday, November 21: No temperature sensitive orders will ship.
  • Thursday, November 22: CLOSED.
  • Friday, November 23: No temperature sensitive orders shipped.
  • Monday, November 27: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST to be shipped the same day. Please visit our website for more information. 

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime this week. We’ll return your call or send replies during our next business hours after your message.

On behalf of the VetRxDirect pharmacy team, Have a Happy Thanksgiving

Memorial Day Holiday and Shipping Schedule

VetRxDirect will be closed Monday, May 28th, 2018 in observance of Memorial Day.

Our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature sensitive products.

  • Thursday, May 24: Last day to ship temperature sensitive orders this week.*
  • Friday, May 25: No temperature sensitive orders will ship.
  • Saturday, May 26: No orders will ship.
  • Sunday, May 27: CLOSED.
  • Monday, May 28: CLOSED.
  • Tuesday, May 29: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

2017 Holiday Hours and Shipping Dates

With the holidays coming up, our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our holiday hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature sensitive products. While we always ship every package as soon as possible at VetRxDirect, please allow a couple of extra days for delivery on orders placed in the upcoming weeks. This season our pharmacy will be closed with no shipping or receiving on Monday, December 25th, and Monday, January 1st.

VetRxDirect’s 2017 holiday customer service hours are as follows:

  • Sunday, December 24: CLOSED.
  • Monday, December 25: CLOSED.
  • Tuesday, December 26: Open with regular business hours 9:00am-5:00pm CST.
  • Sunday, December 31: CLOSED.
  • Monday, January 1: CLOSED.
  • Tuesday, January 2: Resume normal customer service hours.

VetRxDirect’s 2017 holiday shipping schedule is as follows:

  • Thursday, December 21: Last day to ship temperature sensitive orders this week.*
  • Friday, December 22: No temperature sensitive orders shipped.
  • Saturday, December 23: No orders ship.
  • Sunday, December 24: CLOSED.
  • Monday, December 25: CLOSED.
  • Thursday, December 28: Last day to ship temperature sensitive orders this week.*
  • Friday, December 29: No temperature sensitive orders shipped.
  • Saturday, December 30: No orders ship.
  • Sunday, December 31: CLOSED.
  • Monday, January 1: CLOSED.
  • Tuesday, January 2: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Temperature sensitive orders which do not make our processing deadlines on Thursday, December 21st  or Thursday, December 28th will not ship until Tuesday, December 26th and Tuesday, January 2nd respectively. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

We wish you and your pets a warm and happy holiday season,

Your friends at VetRxDirect

Insulated Cooler Heat Test Performed

That’s Cool

The heat is on which adds a little challenge to shipping temperature sensitive products to our customers around the nation. VetRxDirect is up to the challenge.

Insulated CoolerEnsuring the quality of the products we sell is our top priority. That’s why we ship all temperature-sensitive products for next-day delivery in insulated packaging with ice packs.  Just to be sure our process is working, we tested it. We shipped a series of packages to the desert Southwest where it is hot. Really hot. I’m happy to report our packaging kept the products cool and protected.

Here are some of the other “cool” things we do when it comes to shipping:

  • We check temperatures around the nation every day and package temperature sensitive products according to where we’re sending them so they stay cool or, in the winter, are well insulated from the cold.
  • We provide tracking information on every order so you know when to expect delivery. And we only send next-day orders Monday-Thursday so they don’t get stuck in a warehouse over the weekend.
  • While we offer free shipping on most orders, we do charge a nominal amount to ship temperature-sensitive products because they require more costly packaging and expedited shipping. We’re aware this increases your cost. Please know that we do our very best to keep the cost down on every order by choosing the most cost effective packaging and shipping option.

Here’s how you can help ensure your order stays cool:

  • Use your tracking number to check the delivery status. If you won’t be home when your order will be delivered, please have a trusted person on hand to pick up the package, take it inside, and refrigerate it for you.
  • If you live somewhere with an extreme environment, like Arizona in the summer or Minnesota in the winter, consider purchasing temperature-sensitive products locally during extreme weather months so you don’t have to worry about shipping problems.
  • Even products that don’t require refrigeration won’t do well sitting on a sunny porch for hours. So please check your package tracking and try to get your shipment inside as soon as possible.
  • Most of our packaging is recyclable so please reuse or recycle it.

Stay cool!

Wes

Guidelines for Ordering Temperature Sensitive Items in the Heat

Warmer TempsAs hot weather settles into parts of the U.S., now is the time to review your preferred shipping address to make sure deliveries are made away from the heat. This is not only important for insulin for pets and any other cold packed pet meds, but any medication for your pet if you live in a hot environment.

In our experience, the best place to have packages delivered is the location where you spend your days, or if you are unable to have packages delivered to this location, have them delivered to a trusted friend or family member who is able to sign for the packages during the day. Leave instructions with this individual to have the contents stored appropriately. Most items require room temperatures out of sunlight, but temperature sensitive drugs should be placed in refrigeration as soon as possible. Ask your pet’s pharmacist if you have any questions on how to appropriately store your pet’s medication.

Remember to follow your pet’s order by clicking on the tracking number provided in the tracking e-mail sent to you after we ship your order. Every order at VetRxDirect gets a tracking number for your convenience. When you track your pet’s package, an expected delivery date will be provided to help you make plans.

We apologize, but we are unable to leave special handling instructions in most cases. Even if we are able to leave instructions, there is no guarantee the courier will follow your desires. That’s why it is best to have orders delivered to controlled environments where a person can take possession of the package and follow your wishes.

If you live in a warm environment, please take a moment to read VetRxDirect’s shipping information page. The information provided on this page may provide answers to your basic shipping questions. If you have any other questions, we are available by e-mail or phone to provide answers. Just drop us a line and a VetRxDirect pharmacy technician or pharmacist will get back to you right away.

Thank you and stay cool,

Wes