Guidelines for Ordering Temperature Sensitive Items in the Heat

Warmer TempsAs hot weather settles into parts of the U.S., now is the time to review your preferred shipping address to make sure deliveries are made away from the heat. This is not only important for insulin for pets and any other cold packed pet meds, but any medication for your pet if you live in a hot environment.

In our experience, the best place to have packages delivered is the location where you spend your days, or if you are unable to have packages delivered to this location, have them delivered to a trusted friend or family member who is able to sign for the packages during the day. Leave instructions with this individual to have the contents stored appropriately. Most items require room temperatures out of sunlight, but temperature sensitive drugs should be placed in refrigeration as soon as possible. Ask your pet’s pharmacist if you have any questions on how to appropriately store your pet’s medication.

Remember to follow your pet’s order by clicking on the tracking number provided in the tracking e-mail sent to you after we ship your order. Every order at VetRxDirect gets a tracking number for your convenience. When you track your pet’s package, an expected delivery date will be provided to help you make plans.

We apologize, but we are unable to leave special handling instructions in most cases. Even if we are able to leave instructions, there is no guarantee the courier will follow your desires. That’s why it is best to have orders delivered to controlled environments where a person can take possession of the package and follow your wishes.

If you live in a warm environment, please take a moment to read VetRxDirect’s shipping information page. The information provided on this page may provide answers to your basic shipping questions. If you have any other questions, we are available by e-mail or phone to provide answers. Just drop us a line and a VetRxDirect pharmacy technician or pharmacist will get back to you right away.

Thank you and stay cool,