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Return Policy

Returning Over-the-Counter (OTC) Items:

Unopened and unrefrigerated* OTC products in their original packaging are easily returned within 30 days of purchase.

Please send an email to rma@vetrxdirect.com to obtain a Return Merchandise Authorization (RMA) number and directions. 

All return shipping charges are the responsibility of the customer, with the exception of damaged deliveries or errors**.

Refund transactions will be processed within 10 days of our receipt of your return shipment to the credit card used during checkout.

All returns are subject to a 10% disposal fee.

*Refrigerated products are not eligible for returns/refunds.

Refund amounts are based on the product price paid after discounts and before shipping charges.

Return the item(s) in protective shipment packaging. Products damaged during return shipping will not be refunded.

Using a trackable, insured service to return your item(s) is highly recommended. VetRxDirect is not responsible for lost packages during return shipping.

We also honor all manufacturer guarantees and offers, refunds, or exchanges within 30 days of purchase.

 

**Exchanges for Damaged Deliveries:

If any item (OTC or Rx) has arrived damaged or in error, please contact VetRxDirect as soon as possible for a prompt exchange.

Our damaged policy does not include products compromised by preventable temperature exposure. Please consider your delivery address and your environment when placing orders.

 

Prescription (Rx) Items:

Pharmacies are unable to guarantee the integrity of any prescription product, as defined by governing pharmacy laws, once the product has left the pharmacy's premises. Therefore, VetRxDirect is unable to process refunds on prescription products for any reason.

Thank you for understanding and helping us maintain the health and safety of all pets.

All returned prescription items will be destroyed according to local pharmacy policy.  No refunds will be made.