2020 Winter Holiday Hours and Shipping Schedule

With the Christmas and New Year’s holidays coming up, our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to pharmacy hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products. While we always ship every package as soon as possible at VetRxDirect, please allow extra time for delivery on orders placed in the upcoming weeks. This season our pharmacy will be closed with no shipping or receiving on Friday, December 25th, and Friday, January 1st.

“Carriers are experiencing regional delays due to the online holiday shopping surge paired with the public health challenge. We recommend ordering any medications your pet might need over the next month now.”

 Please See our Important Shipping Update

VetRxDirect’s 2020 holiday customer service hours are as follows:

  • Thursday, December 24: 9:00 am -1:00 pm.
  • Friday, December 25: CLOSED
  • Saturday, December 26: CLOSED
  • Monday, December 28: Resume normal business hours.
  • Thursday, December 31: 9:00am-1:00pm.
  • Friday, January 1: CLOSED
  • Saturday, January 2: CLOSED
  • Monday, January 4: Resume normal business hours.

VetRxDirect’s 2020 holiday shipping schedule is as follows:

  • Monday, December 21: Last day to ship 2nd Day refrigerated orders.
  • Tuesday, December 22: Last day to ship Next Day refrigerated orders.
  • Wednesday, December 23: No temperature sensitive orders shipped.
  • Thursday, December 24: No temperature sensitive orders shipped.
  • Friday, December 25: CLOSED
  • Monday, December 28: Last day to ship 2nd Day refrigerated orders.
  • Tuesday, December 29: Last day to ship Next Day refrigerated orders.
  • Wednesday, December 30: No temperature sensitive order shipped.
  • Thursday, December 31: No temperature sensitive orders shipped.
  • Friday, January 1: CLOSED
  • Monday, January 4: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Visit our website for more information.

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com. We’ll return your call or send replies during our next business hours after your message.

We wish you and your pets a safe and happy holiday season!

The VetRxDirect Pharmacy Team

Important Shipping Update December 2020

“Carriers are experiencing delays due to the online holiday shopping surge paired with the public health challenge. We recommend ordering any medications your pet might need over the next month now.”

VetRxDirect is committed to providing high-quality pet medications. As a pharmacy, we understand the importance of your pet’s medications and we want to make sure that you get your order when your pet needs it. In that duty, we find it imperative to inform you that due to the recent holiday demand, delivery times are running longer than expected.

Our efforts have continued to help prevent service interruptions on our end. We are shipping orders very quickly. However, delivery services are experiencing delays that we cannot control. Regional delivery issues are occurring nationwide due to the current public health challenge and the increased online holiday shopping season. 

  • To receive items closer to your originally scheduled date, we recommend you place your order now on our website. If your pet needs a refill soon, please consider planning ahead and ordering earlier than normal to avoid any potential shipping delays over the next month. 

We’re Here for You and Your Pets

Please understand we are working steadfastly to respond to this situation. We will continue to closely monitor new developments and will respond swiftly when necessary, keeping you informed along the way. We appreciate your patience as we navigate this challenging time. 

What Can You Do?

Plan Ahead

We don’t want your pet to go without important medications or supplements. Perform an inventory of your pet’s medications and check their prescription labels for available refills. 

  • Order now if you are running low on their supply. If your pet is out of refills, allow extra time for your veterinarian to approve a new prescription.
  • Please take note of our regularly scheduled holiday hours and shipping schedule, especially if your pet relies on temperature-sensitive items. 

Order Early

Please make your orders earlier than normal, especially if you live in a region that is heavily impacted.

  • Check with your respective carrier for current updates. USPS, UPS, and FedEx provide service impact alerts to help keep you informed. Regional delivery delays are expected over the next month. 

What You Can Expect

  • You’ll automatically receive a tracking link when your order ships from our pharmacy. Use this link to watch your order, all updates available from the carrier will be made here. Tracking updates vary widely, so check often. Because major carriers are also experiencing customer service delays, please understand that we often cannot investigate delivery information beyond the provided tracking history.
  • You can expect our pharmacy team to provide you honest information about your order and work with you to find the best solution. You can expect that we will inform you about any delays during the time your order is processing and being filled. 

We Appreciate Your Patience and Loyalty

This holiday may be challenging for everyone, but our commitment to you is the same. Please allow some extra time for these carrier issues that are outside of our control. While delays may happen during these times, we’re doing everything we can to ensure your order arrives on time. 

Stay well. We hope the best for you, your pets, and our communities.

2020 Thanksgiving Hours and Shipping Schedule

VetRxDirect will be closed Thursday, November 26th for Thanksgiving Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

 2020 Thanksgiving Pharmacy hours:

  • Thursday, November 26: CLOSED.
  • Friday, November 27: Open regular business hours 9:00 am – 5:00 pm CST.

2020 Thanksgiving Shipping Schedule:

  • Tuesday, November 24: Last day to ship temperature-sensitive orders this week*
  • Wednesday, November 25: No temperature sensitive orders will ship.
  • Thursday, November 26: CLOSED.
  • Friday, November 27: No temperature sensitive orders shipped.
  • Monday, November 30: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST to be shipped the same day. Please visit our website for more information. 

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime. We’ll return your message during our next business hours.

On behalf of the VetRxDirect pharmacy team,

Have a safe and happy Thanksgiving!

Memorial Day Holiday and Shipping Schedule

VetRxDirect will be closed Monday, May 25th, 2020 in observance of Memorial Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

  • Friday, May 22: No temperature sensitive orders will ship.
  • Saturday, May 23: No orders will ship.
  • Sunday, May 24: CLOSED.
  • Monday, May 25: CLOSED.
  • Tuesday, May 26: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

2019 Holiday Hours and Shipping Schedule

With the Christmas and New Year’s holidays coming up, our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to pharmacy hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products. While we always ship every package as soon as possible at VetRxDirect, please allow a couple of extra days for delivery on orders placed in the upcoming weeks. This season our pharmacy will be closed with no shipping or receiving on Wednesday, December 25th, and Wednesday, January 1st.

VetRxDirect’s 2019 holiday customer service hours are as follows:

  • Tuesday, December 24: 9:00 am -1:00 pm.
  • Wednesday, December 25: CLOSED
  • Thursday, December 26: Resume normal business hours.
  • Tuesday, December 31: 9:00am-1:00pm.
  • Wednesday, January 1: CLOSED
  • Thursday, January 2: Resume normal business hours.

VetRxDirect’s 2019 holiday shipping schedule is as follows:

  • Tuesday, December 24: No temperature sensitive orders shipped.
  • Wednesday, December 25: CLOSED
  • Thursday, December 26: Resume normal shipping policies.
  • Tuesday, December 31: No temperature sensitive orders shipped.
  • Wednesday, January 1: CLOSED
  • Thursday, January 2: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Visit our website for more information.

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime this week. We’ll return your call or send replies during our next business hours after your message.

We wish you and your pets a warm and happy holiday season!

The VetRxDirect pharmacy team

2019 Thanksgiving Hours and Shipping Schedule

VetRxDirect will be closed Thursday, November 28th for Thanksgiving Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

 2019 Thanksgiving Pharmacy hours:

  • Thursday, November 28: CLOSED.
  • Friday, November 29: Open regular business hours 9:00 am – 5:00 pm CST.

2019 Thanksgiving Shipping Schedule:

  • Tuesday, November 26: Last day to ship temperature-sensitive orders this week*
  • Wednesday, November 27: No temperature sensitive orders will ship.
  • Thursday, November 28: CLOSED.
  • Friday, November 29: No temperature sensitive orders shipped.
  • Monday, December 2: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST to be shipped the same day. Please visit our website for more information. 

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime. We’ll return your message during our next business hours.

On behalf of the VetRxDirect pharmacy team, Have a Happy Thanksgiving

Labor Day Holiday Hours and Shipping Schedule 2019

VetRxDirect will be closed Monday, September 2nd, 2019 in observance of Labor Day.

Our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

Thursday, August 29th: Last day to ship temperature-sensitive orders this week.*
Friday, August 30th: No temperature sensitive orders will ship.
Saturday, August 31st: No orders will ship.
Sunday, September 1st: CLOSED.
Monday, September 2nd: CLOSED.
Tuesday, September 3rd: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your message during our next business hours.

2019 Independence Day Holiday Schedule

VetRxDirect will be closed Thursday, July 4th, 2019 in observance of Independence Day.

Our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature sensitive products.

  • Monday, July 1st: Normal shipping policies.
  • Tuesday, July 2nd: Last day to ship temperature sensitive orders until Friday.
  • Wednesday, July 3rd: No temperature sensitive orders will ship.
  • Thursday, July 4th: CLOSED. No orders will ship.
  • Friday, July 5th: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

Have a safe and happy Independence Day!

2018 Holiday Hours and Shipping Schedule

Kitters, my family cat, always enjoyed sitting under the Christmas tree. *Holly

With the holidays coming up, our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our holiday hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature sensitive products. While we always ship every package as soon as possible at VetRxDirect, please allow a couple of extra days for delivery on orders placed in the upcoming weeks. This season our pharmacy will be closed with no shipping or receiving on Tuesday, December 25th, and Tuesday, January 1st.

VetRxDirect’s 2018 holiday customer service hours are as follows:

  • Monday, December 24: 9:00am -1:00 pm.
  • Tuesday, December 25: CLOSED
  • Wednesday, December 26: Resume normal business hours.
  • Monday, December 31: 9:00am-1:00pm.
  • Tuesday, January 1: CLOSED
  • Wednesday, January 2: Resume normal business hours.

VetRxDirect’s 2018 holiday shipping schedule is as follows:

  • Thursday, December 20: Last day to ship temperature sensitive orders this week.*
  • Friday, December 21: No temperature sensitive orders shipped.
  • Monday, December 24: No temperature sensitive orders shipped.
  • Tuesday, December 25: CLOSED
  • Thursday, December 27: Last day to ship temperature sensitive orders this week.*
  • Friday, December 28: No temperature sensitive orders shipped.
  • Monday, December 31: No temperature sensitive orders shipped.
  • Tuesday, January 1: CLOSED
  • Wednesday, January 2: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Temperature sensitive orders which do not make our processing deadlines on Thursday, December 20th or Thursday, December 27th will not ship until Wednesday, December 26th and Wednesday, January 2nd respectively. Visit our website for more information.

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime this week. We’ll return your call or send replies during our next business hours after your message.

We wish you and your pets a warm and happy holiday season!

The pharmacy team at VetRxDirect

2018 Thanksgiving Hours and Shipping Schedule

VetRxDirect will be closed Thursday, November 22nd for Thanksgiving Day.

Our pharmacy will have abbreviated hours and shipping schedule. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature sensitive products.

 2018 Thanksgiving Pharmacy hours:

  • Thursday, November 22: CLOSED.
  • Friday, November 23: Open with regular business hours 9:00 am – 5:00 pm CST.

2018 Thanksgiving Shipping Schedule:

  • Tuesday, November 20: Last day to ship temperature sensitive orders this week*
  • Wednesday, November 21: No temperature sensitive orders will ship.
  • Thursday, November 22: CLOSED.
  • Friday, November 23: No temperature sensitive orders shipped.
  • Monday, November 27: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST to be shipped the same day. Please visit our website for more information. 

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime this week. We’ll return your call or send replies during our next business hours after your message.

On behalf of the VetRxDirect pharmacy team, Have a Happy Thanksgiving