2021 Memorial Day Holiday and Shipping Schedule

VetRxDirect will be closed Monday, May 31st, 2021 in observance of Memorial Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

  • Friday, May 28: No temperature sensitive orders will ship.
  • Saturday, May 29: No orders will ship.
  • Sunday, May 30: CLOSED.
  • Monday, May 31: CLOSED.
  • Tuesday, June 1: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

Have a safe and Happy Memorial Day!

-The VetRxDirect Pharmay Team

2020 Winter Holiday Hours and Shipping Schedule

With the Christmas and New Year’s holidays coming up, our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to pharmacy hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products. While we always ship every package as soon as possible at VetRxDirect, please allow extra time for delivery on orders placed in the upcoming weeks. This season our pharmacy will be closed with no shipping or receiving on Friday, December 25th, and Friday, January 1st.

“Carriers are experiencing regional delays due to the online holiday shopping surge paired with the public health challenge. We recommend ordering any medications your pet might need over the next month now.”

 Please See our Important Shipping Update

VetRxDirect’s 2020 holiday customer service hours are as follows:

  • Thursday, December 24: 9:00 am -1:00 pm.
  • Friday, December 25: CLOSED
  • Saturday, December 26: CLOSED
  • Monday, December 28: Resume normal business hours.
  • Thursday, December 31: 9:00am-1:00pm.
  • Friday, January 1: CLOSED
  • Saturday, January 2: CLOSED
  • Monday, January 4: Resume normal business hours.

VetRxDirect’s 2020 holiday shipping schedule is as follows:

  • Monday, December 21: Last day to ship 2nd Day refrigerated orders.
  • Tuesday, December 22: Last day to ship Next Day refrigerated orders.
  • Wednesday, December 23: No temperature sensitive orders shipped.
  • Thursday, December 24: No temperature sensitive orders shipped.
  • Friday, December 25: CLOSED
  • Monday, December 28: Last day to ship 2nd Day refrigerated orders.
  • Tuesday, December 29: Last day to ship Next Day refrigerated orders.
  • Wednesday, December 30: No temperature sensitive order shipped.
  • Thursday, December 31: No temperature sensitive orders shipped.
  • Friday, January 1: CLOSED
  • Monday, January 4: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Visit our website for more information.

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com. We’ll return your call or send replies during our next business hours after your message.

We wish you and your pets a safe and happy holiday season!

The VetRxDirect Pharmacy Team

Important Shipping Update December 2020

“Carriers are experiencing delays due to the online holiday shopping surge paired with the public health challenge. We recommend ordering any medications your pet might need over the next month now.”

VetRxDirect is committed to providing high-quality pet medications. As a pharmacy, we understand the importance of your pet’s medications and we want to make sure that you get your order when your pet needs it. In that duty, we find it imperative to inform you that due to the recent holiday demand, delivery times are running longer than expected.

Our efforts have continued to help prevent service interruptions on our end. We are shipping orders very quickly. However, delivery services are experiencing delays that we cannot control. Regional delivery issues are occurring nationwide due to the current public health challenge and the increased online holiday shopping season. 

  • To receive items closer to your originally scheduled date, we recommend you place your order now on our website. If your pet needs a refill soon, please consider planning ahead and ordering earlier than normal to avoid any potential shipping delays over the next month. 

We’re Here for You and Your Pets

Please understand we are working steadfastly to respond to this situation. We will continue to closely monitor new developments and will respond swiftly when necessary, keeping you informed along the way. We appreciate your patience as we navigate this challenging time. 

What Can You Do?

Plan Ahead

We don’t want your pet to go without important medications or supplements. Perform an inventory of your pet’s medications and check their prescription labels for available refills. 

  • Order now if you are running low on their supply. If your pet is out of refills, allow extra time for your veterinarian to approve a new prescription.
  • Please take note of our regularly scheduled holiday hours and shipping schedule, especially if your pet relies on temperature-sensitive items. 

Order Early

Please make your orders earlier than normal, especially if you live in a region that is heavily impacted.

  • Check with your respective carrier for current updates. USPS, UPS, and FedEx provide service impact alerts to help keep you informed. Regional delivery delays are expected over the next month. 

What You Can Expect

  • You’ll automatically receive a tracking link when your order ships from our pharmacy. Use this link to watch your order, all updates available from the carrier will be made here. Tracking updates vary widely, so check often. Because major carriers are also experiencing customer service delays, please understand that we often cannot investigate delivery information beyond the provided tracking history.
  • You can expect our pharmacy team to provide you honest information about your order and work with you to find the best solution. You can expect that we will inform you about any delays during the time your order is processing and being filled. 

We Appreciate Your Patience and Loyalty

This holiday may be challenging for everyone, but our commitment to you is the same. Please allow some extra time for these carrier issues that are outside of our control. While delays may happen during these times, we’re doing everything we can to ensure your order arrives on time. 

Stay well. We hope the best for you, your pets, and our communities.

2020 Thanksgiving Hours and Shipping Schedule

VetRxDirect will be closed Thursday, November 26th for Thanksgiving Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

 2020 Thanksgiving Pharmacy hours:

  • Thursday, November 26: CLOSED.
  • Friday, November 27: Open regular business hours 9:00 am – 5:00 pm CST.

2020 Thanksgiving Shipping Schedule:

  • Tuesday, November 24: Last day to ship temperature-sensitive orders this week*
  • Wednesday, November 25: No temperature sensitive orders will ship.
  • Thursday, November 26: CLOSED.
  • Friday, November 27: No temperature sensitive orders shipped.
  • Monday, November 30: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST to be shipped the same day. Please visit our website for more information. 

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime. We’ll return your message during our next business hours.

On behalf of the VetRxDirect pharmacy team,

Have a safe and happy Thanksgiving!

Labor Day Holiday and Shipping Schedule 2020

VetRxDirect will be closed Monday, September 7th, 2020 in observance of Labor Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

Thursday, September 3rd: Last day to ship temperature-sensitive orders this week.*
Friday, September 4th: No temperature sensitive orders will ship.
Saturday, September 5th: No orders will ship.
Sunday, September 6th: CLOSED.
Monday, September 7th: CLOSED.
Tuesday, September 3rd: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same dayVisit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your message during our next business hours.

2020 Independence Day Holiday Hours

VetRxDirect will be closed Saturday, July 4th, 2020 in observance of Independence Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

  • Wednesday, July 1st: Last day to ship temperature-sensitive orders until Monday.
  • Thursday, July 2nd: Regular hours. No temperature orders will ship.
  • Friday, July 3rd: Regular hours. No temperature sensitive orders will ship.
  • Saturday, July 4th: CLOSED. 
  • Sunday, July 5th: CLOSED.
  • Monday, July 6th: Resume normal hours shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

Have a safe and happy Independence Day!

Memorial Day Holiday and Shipping Schedule

VetRxDirect will be closed Monday, May 25th, 2020 in observance of Memorial Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

  • Friday, May 22: No temperature sensitive orders will ship.
  • Saturday, May 23: No orders will ship.
  • Sunday, May 24: CLOSED.
  • Monday, May 25: CLOSED.
  • Tuesday, May 26: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

Dispose Your Pet’s Expired and Unused Medications

Have you ever wondered how to get rid of your pet’s expired or unused medications? If you have unused medications accumulating around your home, it may be time to round them up. Besides gaining back your cabinet space, disposing of unwanted and expired medications helps reduce the risk of accidental poisoning. While prescription and over-the-counter medications help people and animals when used appropriately, the same medicines can be dangerous when disposed of improperly. Fortunately, there are many options available to help, check them out below.

Ask Your Pharmacy

Most pharmacies will offer to dispose of medications originally purchased from them. Some pharmacies offer mail-back programs or offer disposal kiosks for unused medications. For example, VetRxDirect will properly dispose of any medications purchased from our pharmacy. Please contact our pharmacy for proper shipping instructions.

Consider Donation

Contact your local animal shelter or humane society to donate unexpired, unused, or leftover medications to help homeless pets. Some organizations are able to provide medications for pet owners with low incomes.

Ask Your Veterinarian

Contact your veterinary clinic. Some veterinary clinics will offer to safely dispose of your pet’s expired or unused medications. 

Find a Drug Collection Site

Some facilities and businesses are registered with the U.S. Drug Enforcement Administration (DEA) to collect old, unused, unneeded, or expired medicines. These authorized drug collection locations safely and securely gather and dispose of pharmaceuticals containing controlled substances and other medicines.

In your community, the authorized collection locations may be in retail pharmacies, hospitals or clinic pharmacies, and law enforcement agencies/ facilities. Some authorized collectors may also offer mail-back programs or collection receptacles like drop off boxes to assist you in safely disposing of your unused medicines. To find a local drug collection site:

  • Go to the DEA website and search your area by zip code or city & state
  • Use Google Maps and type in “drug disposal near me” or “medication disposal near me”.

Go to a Drug Takeback Event

The U.S. Drug Enforcement Administration (DEA) periodically hosts National Prescription Drug Take-Back events. During Drug Take Back Days, temporary drug collection sites are set up in communities nationwide for safe disposal of prescription drugs. Also, local law enforcement agencies may sponsor drug take-back events in your community.Expired Medication Takeback

All medicines dropped off at drug collection sites or events will be destroyed and discarded. If you are interested in donating your medication, use this online resource to determine whether pharmaceutical donation and reuse programs exist in your state.

Safe Disposal of Medicines at Home

When none of these options are readily available, the FDA provides step-by-step guidelines for safe disposal of prescription and over-the-counter medicines in your home. 

Can I Get a Refund for My Pet’s Unused Medications?

For your pet’s protection, state and federal laws do not permit pharmacies to resell, restock, or redistribute prescription products if they have been returned after the sale, even if they are unopened. Once a prescription medication leaves the pharmacy, the efficacy, safety, and integrity of the medication cannot be guaranteed once returned. For this reason, pharmacies generally do not provide refunds for prescription medications.

 

Did you find this article helpful? Leave us a comment below!

References
  • “Disposal of Unused Medicines: What You Should Know.” U.S. Food and Drug Administration. FDA, 2019. Web.17 Nov. 2019.
  • “Drug Disposal Information.” US Drug Enforcement Administration. DEA Diversion Control Division, 2019. Web. 17 Nov. 2019.
  • “Disposal of Unwanted Medications.” American Veterinary Medical Association. AVMA, n.d. Web. 17 Nov. 2019.

2019 Thanksgiving Hours and Shipping Schedule

VetRxDirect will be closed Thursday, November 28th for Thanksgiving Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

 2019 Thanksgiving Pharmacy hours:

  • Thursday, November 28: CLOSED.
  • Friday, November 29: Open regular business hours 9:00 am – 5:00 pm CST.

2019 Thanksgiving Shipping Schedule:

  • Tuesday, November 26: Last day to ship temperature-sensitive orders this week*
  • Wednesday, November 27: No temperature sensitive orders will ship.
  • Thursday, November 28: CLOSED.
  • Friday, November 29: No temperature sensitive orders shipped.
  • Monday, December 2: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST to be shipped the same day. Please visit our website for more information. 

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime. We’ll return your message during our next business hours.

On behalf of the VetRxDirect pharmacy team, Have a Happy Thanksgiving

Tell Me More About Auto Delivery

VetRxDirect’s Auto Delivery program is the most convenient way for you to get the products you want, delivered on a regular schedule. Just tell us how often you want them, and we’ll take it from there. Customize orders to fit your needs, and we will stick with you along the way. Plus, you will receive a 5% discount on Auto Delivery orders!

I’m In! How Do I Join?

Joining the Auto Delivery program is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Auto-Delivery option for your desired product, select your preferred shipment frequency and then check out as normal.

What Happens Next?

After you join the Auto-Delivery program, you will receive an email confirming your subscription. Your order will be placed automatically according to your preferences and you will be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto Delivery order. You will also receive email notifications about your Auto-Delivery account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed.

How Can I Change My Order?

Auto-Delivery is easy to manage, and you ‘re always in control. You can change specific parts of an order or cancel the subscription at any time. Simply log on to your account and click the “My Subscriptions” tab to see your active orders. Here you can change the entire order date or the date for specific items, the frequency of shipments, quantity of items, and skip a delivery. Please allow up to 24 hours for modifications or cancellations to be processed. Need help making order changes?

What If I Want To Change My Address?

No big deal. You can change your shipping address for your upcoming order or for each auto delivery item.

  • To change your shipping address for an upcoming order select “My Next Order” tab, then click the “Edit” link next to shipping info. You can select a previous shipping address from the drop-down menu or create a new one to add to your account. *Notice the checkbox, this address will apply to all subscriptions and future orders if left checked.
  • To change your shipping address for an auto delivery item select “My Subscriptions” tab, click the “Edit” link that appears on the right, then click the “Change Address” button. *Notice the checkbox. this address will apply to all subscriptions and future orders if left checked.

You Have The Power To See The Future

Like a genie, you can view and predict when your next order will be arriving. Simply go to your account, visit “My Subscriptions”, and click “My Next Order” tab. Here you will see the details for your very next scheduled order.

Combine Your OrderScottish Terrier Picture

If you have more than one Auto Delivery item, you can have the items ship in the same order. Visit “My Subscriptions” and select “My Subscriptions” tab, then simply change the next order dates to be the same. Also, confirm the orders have the same payment method, shipping, and billing addresses. *Auto Delivery items that have the same order date, shipping address, billing address and payment method will ship as one order.

Want More? You Can Add Items To Your Next Order

To do so, you must be logged into your account. Visit the item’s page you wish to add to your order, find and click the “Add To Next Auto Delivery” button to add the item as one time only or as a subscription.

Stuck?

If you get stuck along the way, don’t worry we can help you out. Live chat with our pharmacy techs, shoot us an email, or give us a call.