Memorial Day Holiday and Shipping Schedule

VetRxDirect will be closed Monday, May 25th, 2020 in observance of Memorial Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

  • Friday, May 22: No temperature sensitive orders will ship.
  • Saturday, May 23: No orders will ship.
  • Sunday, May 24: CLOSED.
  • Monday, May 25: CLOSED.
  • Tuesday, May 26: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST in order to be shipped out on the same day. Visit our website for more information.

Please feel free to leave a message or send us an email at info@vetrxdirect.com anytime. We’ll return your call or send replies during our next business hours after your message.

Dispose Your Pet’s Expired and Unused Medications

Have you ever wondered how to get rid of your pet’s expired or unused medications? If you have unused medications accumulating around your home, it may be time to round them up. Besides gaining back your cabinet space, disposing of unwanted and expired medications helps reduce the risk of accidental poisoning. While prescription and over-the-counter medications help people and animals when used appropriately, the same medicines can be dangerous when disposed of improperly. Fortunately, there are many options available to help, check them out below.

Ask Your Pharmacy

Most pharmacies will offer to dispose of medications originally purchased from them. Some pharmacies offer mail-back programs or offer disposal kiosks for unused medications. For example, VetRxDirect will properly dispose of any medications purchased from our pharmacy. Please contact our pharmacy for proper shipping instructions.

Consider Donation

Contact your local animal shelter or humane society to donate unexpired, unused, or leftover medications to help homeless pets. Some organizations are able to provide medications for pet owners with low incomes.

Ask Your Veterinarian

Contact your veterinary clinic. Some veterinary clinics will offer to safely dispose of your pet’s expired or unused medications. 

Find a Drug Collection Site

Some facilities and businesses are registered with the U.S. Drug Enforcement Administration (DEA) to collect old, unused, unneeded, or expired medicines. These authorized drug collection locations safely and securely gather and dispose of pharmaceuticals containing controlled substances and other medicines.

In your community, the authorized collection locations may be in retail pharmacies, hospitals or clinic pharmacies, and law enforcement agencies/ facilities. Some authorized collectors may also offer mail-back programs or collection receptacles like drop off boxes to assist you in safely disposing of your unused medicines. To find a local drug collection site:

  • Go to the DEA website and search your area by zip code or city & state
  • Use Google Maps and type in “drug disposal near me” or “medication disposal near me”.

Go to a Drug Takeback Event

The U.S. Drug Enforcement Administration (DEA) periodically hosts National Prescription Drug Take-Back events. During Drug Take Back Days, temporary drug collection sites are set up in communities nationwide for safe disposal of prescription drugs. Also, local law enforcement agencies may sponsor drug take-back events in your community.Expired Medication Takeback

All medicines dropped off at drug collection sites or events will be destroyed and discarded. If you are interested in donating your medication, use this online resource to determine whether pharmaceutical donation and reuse programs exist in your state.

Safe Disposal of Medicines at Home

When none of these options are readily available, the FDA provides step-by-step guidelines for safe disposal of prescription and over-the-counter medicines in your home. 

Can I Get a Refund for My Pet’s Unused Medications?

For your pet’s protection, state and federal laws do not permit pharmacies to resell, restock, or redistribute prescription products if they have been returned after the sale, even if they are unopened. Once a prescription medication leaves the pharmacy, the efficacy, safety, and integrity of the medication cannot be guaranteed once returned. For this reason, pharmacies generally do not provide refunds for prescription medications.

 

Did you find this article helpful? Leave us a comment below!

References
  • “Disposal of Unused Medicines: What You Should Know.” U.S. Food and Drug Administration. FDA, 2019. Web.17 Nov. 2019.
  • “Drug Disposal Information.” US Drug Enforcement Administration. DEA Diversion Control Division, 2019. Web. 17 Nov. 2019.
  • “Disposal of Unwanted Medications.” American Veterinary Medical Association. AVMA, n.d. Web. 17 Nov. 2019.

2019 Thanksgiving Hours and Shipping Schedule

VetRxDirect will be closed Thursday, November 28th for Thanksgiving Day.

Our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to our hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products.

 2019 Thanksgiving Pharmacy hours:

  • Thursday, November 28: CLOSED.
  • Friday, November 29: Open regular business hours 9:00 am – 5:00 pm CST.

2019 Thanksgiving Shipping Schedule:

  • Tuesday, November 26: Last day to ship temperature-sensitive orders this week*
  • Wednesday, November 27: No temperature sensitive orders will ship.
  • Thursday, November 28: CLOSED.
  • Friday, November 29: No temperature sensitive orders shipped.
  • Monday, December 2: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Prescription authorization must be obtained before 3 PM CST to be shipped the same day. Please visit our website for more information. 

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com anytime. We’ll return your message during our next business hours.

On behalf of the VetRxDirect pharmacy team, Have a Happy Thanksgiving

Tell Me More About Auto Delivery

VetRxDirect’s Auto Delivery program is the most convenient way for you to get the products you want, delivered on a regular schedule. Just tell us how often you want them, and we’ll take it from there. Customize orders to fit your needs, and we will stick with you along the way. Plus, you will receive a 5% discount on Auto Delivery orders!

I’m In! How Do I Join?

Joining the Auto Delivery program is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Auto-Delivery option for your desired product, select your preferred shipment frequency and then check out as normal.

What Happens Next?

After you join the Auto-Delivery program, you will receive an email confirming your subscription. Your order will be placed automatically according to your preferences and you will be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto Delivery order. You will also receive email notifications about your Auto-Delivery account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed.

How Can I Change My Order?

Auto-Delivery is easy to manage, and you ‘re always in control. You can change specific parts of an order or cancel the subscription at any time. Simply log on to your account and click the “My Subscriptions” tab to see your active orders. Here you can change the entire order date or the date for specific items, the frequency of shipments, quantity of items, and skip a delivery. Please allow up to 24 hours for modifications or cancellations to be processed. Need help making order changes?

What If I Want To Change My Address?

No big deal. You can change your shipping address for your upcoming order or for each auto delivery item.

  • To change your shipping address for an upcoming order select “My Next Order” tab, then click the “Edit” link next to shipping info. You can select a previous shipping address from the drop-down menu or create a new one to add to your account. *Notice the checkbox, this address will apply to all subscriptions and future orders if left checked.
  • To change your shipping address for an auto delivery item select “My Subscriptions” tab, click the “Edit” link that appears on the right, then click the “Change Address” button. *Notice the checkbox. this address will apply to all subscriptions and future orders if left checked.

You Have The Power To See The Future

Like a genie, you can view and predict when your next order will be arriving. Simply go to your account, visit “My Subscriptions”, and click “My Next Order” tab. Here you will see the details for your very next scheduled order.

Combine Your OrderScottish Terrier Picture

If you have more than one Auto Delivery item, you can have the items ship in the same order. Visit “My Subscriptions” and select “My Subscriptions” tab, then simply change the next order dates to be the same. Also, confirm the orders have the same payment method, shipping, and billing addresses. *Auto Delivery items that have the same order date, shipping address, billing address and payment method will ship as one order.

Want More? You Can Add Items To Your Next Order

To do so, you must be logged into your account. Visit the item’s page you wish to add to your order, find and click the “Add To Next Auto Delivery” button to add the item as one time only or as a subscription.

Stuck?

If you get stuck along the way, don’t worry we can help you out. Live chat with our pharmacy techs, shoot us an email, or give us a call.

Bizrate Platinum Earned by VetRxDirect

Bizrate Circle of Excellence - See VetRxDirect Pet Pharmacy Reviews at Bizrate.com

VetRxDirect Earns Bizrate Circle of Excellence Platinum Award
for Outstanding Customer Satisfaction

VetRxDirect Wins Highest Designation from Bizrate in its First Year of Eligibility

VetRxDirect, Inc., an online veterinary pharmacy focusing on supporting the doctor-client-patient relationship, received the 2015 Circle of Excellence Platinum Award from Bizrate Insights, one of the largest sources of consumer-generated reviews of online retailers in the United States. The Awards are given to retailers that received outstanding online customer satisfaction scores in the past year. Scores are collected from millions of verified buyers. VetRxDirect won the award in its first year of eligibility.

“Receiving the 2015 Bizrate Circle of Excellence Platinum Award is a huge honor,” says Wes Hepker, Director of VetRxDirect. “This validates the fact that our pharmacy technicians and support staff really do care about our customers and their pets, and do everything possible to fill orders quickly.” The Platinum Award, the highest level of distinction, goes to retailers that achieved at least a 9 out of 10 score on seven key satisfaction indicators. VetRxDirect received a 9.4 out of 10 for overall satisfaction. Criteria measured for the awards include: overall satisfaction, product selection, on-time delivery, customer support, and ease of finding what you are looking for.

Hepker notes that this is the first year VetRxDirect was eligible to even be judged for the award, so to have received the highest designation is especially important. “We are very proud of the fact that we won the award in our first year of eligibility. And we’re committed to upholding this high standard going forward,” says Hepker.

Only 187 online retailers received the Bizrate Circle of Excellence Award. Of those, 84 received the Platinum Award because they had scores that were significantly higher than the average for the rest of the Network. In 2015, only the top 2.6% of all retailers within the Bizrate Insights North American Retailer Network received the Platinum designation.

Visit www.vetrxidirect.com for more information about the company.

About VetRxDirect Pet Pharmacy:
VetRxDirect is an online veterinary pharmacy founded by a long-time, trusted Midwestern veterinarian. The Iowa-based company emphasizes the importance of the doctor-client-patient relationship, which is the foundation of the veterinary profession. VetRxDirect is staffed with pharmaceutical and veterinary experts who deliver veterinary medicines and supplies to pet parents in all 50 states. VetRxDirect also offers compounding services to customized medications for dogs and cats.