VetRxDirect Earns Bizrate Circle of Excellence Platinum Award
for Outstanding Customer Satisfaction
VetRxDirect Wins Highest Designation from Bizrate in its First Year of Eligibility
VetRxDirect, Inc., an online veterinary pharmacy focusing on supporting the doctor-client-patient relationship, received the 2015 Circle of Excellence Platinum Award from Bizrate Insights, one of the largest sources of consumer-generated reviews of online retailers in the United States. The Awards are given to retailers that received outstanding online customer satisfaction scores in the past year. Scores are collected from millions of verified buyers. VetRxDirect won the award in its first year of eligibility.
“Receiving the 2015 Bizrate Circle of Excellence Platinum Award is a huge honor,” says Wes Hepker, Director of VetRxDirect. “This validates the fact that our pharmacy technicians and support staff really do care about our customers and their pets, and do everything possible to fill orders quickly.” The Platinum Award, the highest level of distinction, goes to retailers that achieved at least a 9 out of 10 score on seven key satisfaction indicators. VetRxDirect received a 9.4 out of 10 for overall satisfaction. Criteria measured for the awards include: overall satisfaction, product selection, on-time delivery, customer support, and ease of finding what you are looking for.
Hepker notes that this is the first year VetRxDirect was eligible to even be judged for the award, so to have received the highest designation is especially important. “We are very proud of the fact that we won the award in our first year of eligibility. And we’re committed to upholding this high standard going forward,” says Hepker.
Only 187 online retailers received the Bizrate Circle of Excellence Award. Of those, 84 received the Platinum Award because they had scores that were significantly higher than the average for the rest of the Network. In 2015, only the top 2.6% of all retailers within the Bizrate Insights North American Retailer Network received the Platinum designation.
Visit www.vetrxidirect.com for more information about the company.
About VetRxDirect Pet Pharmacy:
VetRxDirect is an online veterinary pharmacy founded by a long-time, trusted Midwestern veterinarian. The Iowa-based company emphasizes the importance of the doctor-client-patient relationship, which is the foundation of the veterinary profession. VetRxDirect is staffed with pharmaceutical and veterinary experts who deliver veterinary medicines and supplies to pet parents in all 50 states. VetRxDirect also offers compounding services to customized medications for dogs and cats.