Bizrate Platinum Earned by VetRxDirect

Bizrate Circle of Excellence - See VetRxDirect Pet Pharmacy Reviews at

VetRxDirect Earns Bizrate Circle of Excellence Platinum Award
for Outstanding Customer Satisfaction

VetRxDirect Wins Highest Designation from Bizrate in its First Year of Eligibility

VetRxDirect, Inc., an online veterinary pharmacy focusing on supporting the doctor-client-patient relationship, received the 2015 Circle of Excellence Platinum Award from Bizrate Insights, one of the largest sources of consumer-generated reviews of online retailers in the United States. The Awards are given to retailers that received outstanding online customer satisfaction scores in the past year. Scores are collected from millions of verified buyers. VetRxDirect won the award in its first year of eligibility.

“Receiving the 2015 Bizrate Circle of Excellence Platinum Award is a huge honor,” says Wes Hepker, Director of VetRxDirect. “This validates the fact that our pharmacy technicians and support staff really do care about our customers and their pets, and do everything possible to fill orders quickly.” The Platinum Award, the highest level of distinction, goes to retailers that achieved at least a 9 out of 10 score on seven key satisfaction indicators. VetRxDirect received a 9.4 out of 10 for overall satisfaction. Criteria measured for the awards include: overall satisfaction, product selection, on-time delivery, customer support, and ease of finding what you are looking for.

Hepker notes that this is the first year VetRxDirect was eligible to even be judged for the award, so to have received the highest designation is especially important. “We are very proud of the fact that we won the award in our first year of eligibility. And we’re committed to upholding this high standard going forward,” says Hepker.

Only 187 online retailers received the Bizrate Circle of Excellence Award. Of those, 84 received the Platinum Award because they had scores that were significantly higher than the average for the rest of the Network. In 2015, only the top 2.6% of all retailers within the Bizrate Insights North American Retailer Network received the Platinum designation.

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About VetRxDirect Pet Pharmacy:
VetRxDirect is an online veterinary pharmacy founded by a long-time, trusted Midwestern veterinarian. The Iowa-based company emphasizes the importance of the doctor-client-patient relationship, which is the foundation of the veterinary profession. VetRxDirect is staffed with pharmaceutical and veterinary experts who deliver veterinary medicines and supplies to pet parents in all 50 states. VetRxDirect also offers compounding services to customized medications for dogs and cats.

Monthly Product Review Contest

Monthly Review Giveaways at VetRxDirect

Join the VetRxDirect community and your next order could be on us. 

Every product review gives you an entry for our two monthly $75 discount drawings.*

Pet parents look out for all pets. Your opinion counts. Every time you leave a product review, we will automatically enter you into our monthly discount drawings. It only takes a moment and there is no limit to how many times you enter. It doesn’t matter if you purchased the product at VetRxDirect, or if you review is good, bad or otherwise, pet parents want to hear from you.

Here’s how to leave a product review at VetRxDirect:

  1. Click the ‘Reviews’ tab on any product page.Monthly Product Review Contest
  2. Click ‘Write a review’ or ‘Be the first to review this product’.
  3. Fill out the form.
  4. Post your review. You’ll be notified by email when you win.


We’ll pick two discount winners per month for our product review contest.

Add a Photo to your VetRxDirect product review!

Be sure to Add a Photo of your pet. We love seeing pictures of our customers.

*Customers must be signed into an account at to validate one-time use only discounts. Discounts cannot be transferred, combined or used with any other discount or offer. Discounts are not valid on telephone orders and cannot be applied to previous orders.

NO PURCHASE NECESSARY. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. This Contest is open only to legal residents who are at least fourteen (14) years old at the time of entry. Odds of winning depend upon the number of eligible entries collectively received during each Contest Period.

Contest rules subject to change without notice. Only approved product reviews are eligible to win.

The Monthly Review Contest is open to everyone. You automatically participate in the contest by leaving product reviews.

Each month, we will randomly pick two reviews. The winning reviews will receive a discount for $75 to be used on Winner will be notified two days after winning reviews have been selected at random. Winners will be informed via email, and prizes will be released within two weeks of announcement. Discounts expire one month from issue date.

How do I Submit a Claim to my Pet Insurance Company?

Recently, VetRxDirect received the following 2 out of 5 star rating review from user evan-990 over at

“Cannot get them to send me invoices with vets name and date of order. My pet insurance will not accept anything less, so I have been unable to send them claims.”

All of us at VetRxDirect want to provide a pet meds pharmacy where our customers can easily place online orders and receive fast, accurate deliveries at affordable costs without hang-ups.

In response to the above review, VetRxDirect now lists your pet’s name and veterinarian on our mailed invoices. You will now be able to easily submit our invoices to pet medical insurance plans after you receive your pet’s order. Be sure to follow the insurance company’s instructions when submitting claims.

Here is an example of a product line item on VetRxDirect’s improved invoice:


All of our invoices clearly display the order date at the top of the page.

If you have any other suggestions or ideas for invoice improvements, please let us know in the comments suggestions below.

Have a great day,