2020 Winter Holiday Hours and Shipping Schedule

With the Christmas and New Year’s holidays coming up, our pharmacy will have abbreviated hours and shipping schedules. While VetRxDirect.com is available 24 hours a day for online order placement, please pay particular attention to pharmacy hours and shipping schedule, especially if you rely on our pharmacy for insulin or other temperature-sensitive products. While we always ship every package as soon as possible at VetRxDirect, please allow extra time for delivery on orders placed in the upcoming weeks. This season our pharmacy will be closed with no shipping or receiving on Friday, December 25th, and Friday, January 1st.

“Carriers are experiencing regional delays due to the online holiday shopping surge paired with the public health challenge. We recommend ordering any medications your pet might need over the next month now.”

 Please See our Important Shipping Update

VetRxDirect’s 2020 holiday customer service hours are as follows:

  • Thursday, December 24: 9:00 am -1:00 pm.
  • Friday, December 25: CLOSED
  • Saturday, December 26: CLOSED
  • Monday, December 28: Resume normal business hours.
  • Thursday, December 31: 9:00am-1:00pm.
  • Friday, January 1: CLOSED
  • Saturday, January 2: CLOSED
  • Monday, January 4: Resume normal business hours.

VetRxDirect’s 2020 holiday shipping schedule is as follows:

  • Monday, December 21: Last day to ship 2nd Day refrigerated orders.
  • Tuesday, December 22: Last day to ship Next Day refrigerated orders.
  • Wednesday, December 23: No temperature sensitive orders shipped.
  • Thursday, December 24: No temperature sensitive orders shipped.
  • Friday, December 25: CLOSED
  • Monday, December 28: Last day to ship 2nd Day refrigerated orders.
  • Tuesday, December 29: Last day to ship Next Day refrigerated orders.
  • Wednesday, December 30: No temperature sensitive order shipped.
  • Thursday, December 31: No temperature sensitive orders shipped.
  • Friday, January 1: CLOSED
  • Monday, January 4: Resume normal shipping policies.

*Prescription orders, including temperature-sensitive drugs, can only ship after approval from your veterinarian. Visit our website for more information.

Please feel free to leave us a chat message or send us an email at info@vetrxdirect.com. We’ll return your call or send replies during our next business hours after your message.

We wish you and your pets a safe and happy holiday season!

The VetRxDirect Pharmacy Team

VetRxDirect’s Holiday Customer Service Hours

While you can place orders online 24/7 all year long, VetRxDirect Pet Pharmacy will have limited customer service hours in observance of the national holidays. Techs will be available to help you by phone and e-mail during the following times:

  • Monday, December 24th … 9 to 1PM CST
  • Tuesday, December 25th … Closed
  • December 26th – 30th … Regular Business Hours
  • Monday, December 31th … 9 to 1PM CST
  • Tuesday, Janurary 1st … Closed

During our closed times, please feel free to send us any questions by e-mail at customerservice@vetrxdirect.com and we will reply during our next business hours.

While we always ship every package as soon as possible at VetRxDirect, please allow a couple of extra days for delivery on orders placed next week. Thank you.

Happy Holidays and a bright New Year to all,

VetRxDirect