PCAB Reaccreditation from National Board

PCAB recognizes pharmacy’s excellence and commitment to quality standards

Coralville, IA–The Pharmacy Compounding Accreditation Board (PCAB) today announced the reaccreditation of VetRxDirect Pet Pharmacy in Coralville, IA.  The reaccreditation is awarded in recognition of the pharmacy’s commitment to meeting and/or exceeding national quality standards.

“Our renewed PCAB® Accreditation status and our continued designation as a PCAB Accredited® Compounding pharmacy lets our community know VetRxDirect ranks among the best for commitment to quality,” said Shawn Roe, Pharm.D.

“We are honored by this renewed accreditation. It confirms our continued commitment to providing safe, personalized solutions that meet the medical needs of our patients – and the needs of the pet parents who rely on us for these specialized medicines,” said Tom Swegle, Director. “We believe this will further strengthen the bond of trust between our pharmacy and the veterinary community.”

Compounding medications is an integral part of the practice of pharmacy and the demand for these customized medications are increasing every year. Yet many people may not even be aware of its role. Compounded medications are prescriptions written by veterinarians and prepared for an individual patient by a specially trained pharmacist.

About VetRxDirect Pet Pharmacy

Through excellent customer service and fast home delivery, VetRxDirect has been a leading, nationwide pet pharmacy since 2007. As the first Vet-VIPPS pharmacy, they have shown a history of commitment to pets and the veterinary community. While compounding is an important part of their pharmacy, VetRxDirect also specializes in prescription and over-the-counter pet meds and home medical devices.

About PCAB

The Pharmacy Compounding Accreditation Board (PCAB) is a nonprofit organization that provides a voluntary accreditation program for compounding pharmacies nationwide.  Formed by eight of the nation’s leading pharmacy organizations, PCAB promotes, develops and maintains principles, policies and standards for improving the quality of pharmacy compounding nationwide. For more information, visit www.pcab.org.

 

Rate and Review Pet Products at VetRxDirect

rate and review

Friends,

Our pharmacy continues to evolve with the introduction of product ratings and reviews. This exciting new feature allows you to share your valuable experiences with other pet parents, helping them make the best decisions for the health and wellbeing of their dogs and cats.

Submit a review and tell us what you think

We value your opinions and knowledge, and now you have the chance to share. Your product reviews will help us improve our product selection, bring in more of the brands you trust and remove the products that just don’t seem to meet the VetRxDirect standards.

We seek your honest opinion

While we are offering a coupon to celebrate this new addition, anyone can use the discount independent of their wishes to share with the product rating and reviews feature. Good, bad or otherwise, there are no better reviews of products than by those who are actively giving the pet medications or using the pet supplies. But, we want to keep the reviews honest, so use the coupon code now and leave a review later, after you have a chance to give the product.

Review early, review often

We just released this new feature, so we are hankering for reviews and ratings on all our products. Please share now! It’s easy to review your pet’s product and only takes a minute:

Once published, your ratings and reviews are instantly valuable to the next pet.

Coupon Code

REVIEWS saves you 10% off your next order!* Hurry before the coupon expires. Visit our pharmacy with the coupon automatically applied to your cart.

Guidelines

Visit our Ratings and Reviews FAQ for our guidelines. We seek your opinions of the value and quality of our offerings, but ask you to refrain from directly recommending prescription items. Veterinarians are the first and best source for product recommendations. Thank you.

*Coupons expire at 11:59pm CST on 1/3/14. Customers must be signed into an account at VetRxDirect.com to validate one-time use coupons. Coupons cannot be combined or used with any other discount or offer. Coupons are not valid on telephone orders and cannot be applied to previous orders.

VetRxDirect Holiday Hours 2013

Cerrano Running in the SnowWhile VetRxDirect.com is available 24 hours a day for order placement and to find answers to many of your questions, our pharmacy will have an abbreviated schedule over the next week. Our holiday customer service hours are as follows:

  • Tuesday, December 24: 9:00am – 1:00pm CST
  • Wednesday, December 25: Closed
  • Tuesday, December 31: 9:00am – 1:00pm CST
  • Wednesday, January 1: Closed
  • Thursday, January 2: Open with regular business hours 9:00am – 5:00pm CST

Please feel free to leave messages or send us an email at info@vetrxdirect.com anytime this week. We’ll return your call or send replies during our next business hours after your message.

We wish you and your pets a warm and happy holiday season,

Your friends at VetRxDirect Pet Pharmacy

 

 

NEW! Q&A Feature. Answers and $avings Available

In a continued commitment to maintain our high service levels and further improve your VetRxDirect shopping experience, we are pleased to announce we have recently rolled out a Questions & Answers feature on all of our product pages! This neat feature allows you to easily get answers to your product questions or concerns before you purchase. Upon submitting a question, you can choose to automatically receive an email alert once a response from a member of our knowledgeable staff has been posted.

You can conveniently find the feature in the Ask a Question tab located in the middle of every product page. Below is an example of what to look for on the product page:

NEW! Q&A Feature ReleasedPlease help us celebrate the occasion by enjoying 10% OFF your next purchase by using coupon code ANSWERS during checkout!*

Questions or Comments? We’d love to hear your feedback. Please leave comments below to let us know how we can make your VetRxDirect experience better.

Thank you from the VetRxDirect Family!

*Coupon expires 8/31/13. Customers must be signed into an account at VetRxDirect.com to validate one-time use coupons. Coupons cannot be combined or used with any other discount or offer. Coupons are not valid on telephone orders and cannot be applied to previous orders.

Meet Our New Contributing Writers Ashley and Marlene!

The VetRxDirect Blog is excited to welcome two new writers, Ashley and Marlene. Both are passionate and experienced pet-owners who will be contributing their personal insights. So, without further ado, we’ll hand over the reins!

Hello Readers,

My name is Ashley Davidson. I am a Registered Veterinary Technician and graduate of the Vet Tech Institute at Hickey College in St. Louis, Missouri. I consider myself a Pet Lifestyle Expert specializing in the art of canine-to-English translation. I have been a part of animal rescue for over ten years and have worked in the largest no-kill shelter in St. Louis. 

Ashley AI feel you live a better life with a smile on your face. My dogs give me a reason to smile every day. I am devoted to animal health, rescue and welfare and have a passion for ending breed discrimination. I strongly believe second-class animals make first class pets. With the help of my two rescue dogs, Kiki and Gumper, I will open your eyes to the beauty of animal adoption. My dogs have given me joy since they came into my home and my heart. It is my turn to return the favor.

All in all, with humor and love I will use my expertise to strengthen the bond between human and animal, and educate readers on how you too can make a difference. If one mind is changed, one animal helped, or one person can relate to my shared experiences with my pets, I will deem myself successful. Woof, enjoy! 

Ashley B

Ashley CAshley

Greetings Vet RX Blog Readers, 

MarleneMy name is Marlene, and I am part-time mature student working towards getting my getting my BA (Major- Art History) at the University of Toronto. Using my previous experience as a RN, I presently work as a freelance medical writer contributing content to many health-related websites in both Canada and the United States. In my spare time, I enjoy reading, gardening, traveling and volunteering at the Gardiner Museum of Ceramics in downtown Toronto.

My husband and I have been loving cat owners for close to 35 years. Misty, a 13 year old female grey tabby, is our current cat. We rescued her, along with her twin sister, from a local animal shelter when they were only 8 weeks old. Sadly, Smokey passed away from kidney failure almost 4 years ago. Since then, Misty has become even more affectionate and loving, giving us a great deal of pleasure.

Marlene

Please help us welcome Ashley and Marlene to the VetRxDirect family. Feel free to leave and questions or comments below.

Q&A Feature Now Available on VetRxDirect Product Pages

Go ahead. Ask us anything!

Q&ANew today, VetRxDirect now offers a question and answer tab on all product pages. Ask us any product specific question and a VetRxDirect representative will get back to you with an answer within one business day.

Want to know about an ingredient found in the product, the number of doses in a syringe or if the packaging of a product has changed? Go ahead and utilize the Q&A tab to ask these or any other product questions about any of the products we carry.

VetRxDirect views the Q&A feature as an opportunity for our users and our staff to learn everything there is to know about every pet medication in our inventory. We look forward to helping you find the answers to any of your product questions.

Insulated Cooler Heat Test Performed

That’s Cool

The heat is on which adds a little challenge to shipping temperature sensitive products to our customers around the nation. VetRxDirect is up to the challenge.

Insulated CoolerEnsuring the quality of the products we sell is our top priority. That’s why we ship all temperature-sensitive products for next-day delivery in insulated packaging with ice packs.  Just to be sure our process is working, we tested it. We shipped a series of packages to the desert Southwest where it is hot. Really hot. I’m happy to report our packaging kept the products cool and protected.

Here are some of the other “cool” things we do when it comes to shipping:

  • We check temperatures around the nation every day and package temperature sensitive products according to where we’re sending them so they stay cool or, in the winter, are well insulated from the cold.
  • We provide tracking information on every order so you know when to expect delivery. And we only send next-day orders Monday-Thursday so they don’t get stuck in a warehouse over the weekend.
  • While we offer free shipping on most orders, we do charge a nominal amount to ship temperature-sensitive products because they require more costly packaging and expedited shipping. We’re aware this increases your cost. Please know that we do our very best to keep the cost down on every order by choosing the most cost effective packaging and shipping option.

Here’s how you can help ensure your order stays cool:

  • Use your tracking number to check the delivery status. If you won’t be home when your order will be delivered, please have a trusted person on hand to pick up the package, take it inside, and refrigerate it for you.
  • If you live somewhere with an extreme environment, like Arizona in the summer or Minnesota in the winter, consider purchasing temperature-sensitive products locally during extreme weather months so you don’t have to worry about shipping problems.
  • Even products that don’t require refrigeration won’t do well sitting on a sunny porch for hours. So please check your package tracking and try to get your shipment inside as soon as possible.
  • Most of our packaging is recyclable so please reuse or recycle it.

Stay cool!

Wes

Recent E-mailed Receipt Changes

Our customer service pharmacy technicians reported some confusing language in our e-mailed receipt we send out to customers after orders are placed. The main area needing clarification was the designation of products as prescription or over-the-counter (OTC) and how our pharmacy handles each type of pet med.

To back up a moment, we want to share how to tell if a specific product on our website is a prescription drug. This is an easy one. Simply look for the orange Rx symbol next to the product name on any of our product pages. See the example below:

Rx_Product

You will also know you’ve ordered a prescription pet med for your pet when you are asked for your pet and veterinarian’s information during checkout.

Back to our e-mailed receipt, we have separated our e-mail into two distinctive messages. One for OTC only orders and one for any order including a prescription drug. Both of the new receipts include information regarding items on your order as well as shipping information. That’s about it for the OTC version, while the prescription version includes information how VetRxDirect obtains prescription authorization from your pet’s veterinarian.

Here is a recap on some important facts to consider when VetRxDirect needs to obtain prescription authorization:

  • We must obtain authorization before shipping prescription pet meds
  • We do everything quickly at VetRxDirect. As soon as we have authorization on file, we’ll ship your order
  • If we have trouble obtaining an authorization, we’ll e-mail you right away.
  • If your order combines Rx and OTC items, we wait until we have authorization for the Rx item and ship the entire order.
  • If we have valid refills on file, we’ll ship your order right away.
  • Prescriptions do expire requiring us to obtain new authorizations.
  • If you have a written prescription from your pet’s veterinarian, you’ll probably end up needing to send us the original by mail. That’s why we all prefer faxed authorizations.
  • Sorry, but pharmacies are unable to accept faxed prescriptions from customers.
  • Faxed authorizations from veterinarians are the most common, reliable, and secure method of getting your pet’s prescription authorization on file. This is were we’ll start unless we get other information from you.

We apologize for all the rules, but your pet’s safety and health is our first concern. Our second concern is getting you your pet’s medications as quickly as possible.

We hope this clarifies issues interpreting our communications with you, our loyal customers. If you have any questions or you think we need to include more information, please leave us a comment below.

Have a great day,

Wes