Q & A

• I apparently need a prescription to purchase the GenOne Spray, 60 ml. How do I submit a prescription? Does my veterinarian fax you a prescription and if so what is your fax number.? The spray is for my cat. Thank you?

  Asked by BONNIE
  11 months ago

  • Our most typical process is that a customer creates an account, adding pet and vet information, then places an order. You select the appropriate vet and pet for each prescription item in checkout. After an order is placed, we contact clinics to request prescriptions. Unfortunately, legally we cannot use prescriptions emailed, scanned, or uploaded from customers as authorizations to dispense medications. This is because it would allow the same prescription to be filled multiple times. Per pharmacy law, customers can mail in signed original prescriptions. Clinics can fax or call in prescriptions. Our main fax number is 866-761-5130.

    VetRxDirect
    Verified Answer

• Cacb I use this in my dogs ears?

  Asked by Nia
  1 year ago

  • It is not recommended to use this product in the ears. Topical sprays usually do not make their way far enough into the ear canal to treat what is occurring. GenOne Topical spray contains an antibiotic gentamicin and a steroid betamethasone. There are products containing these ingredients made specifically for the ears. It’s recommended that you consult with your veterinarian regarding the need for ear antibiotics and steroids. Your veterinarian is the best source of information for your dog's health if you have any additional questions or concerns about this product.

    VetRxDirect
    Verified Answer

• Can you still use the spray if it is a month expired??

  Asked by Madi
  1 year ago

  • It is not recommended to use GenOne Topical Spray after the expiration date as it may begin to lose potency and become less effective.

    VetRxDirect
    Verified Answer

• Can you use GenOne spray on a dogs anal glands? Thank you?

  Asked by Kathy
  2 years ago

  • GenOne Spray is a topical spray consisting of an antibiotic (gentamicin sulfate) and a steroid (betamethasone valerate). GenOne is indicated for the treatment of infected superficial lesions growing susceptible bacteria in dogs. GenOne can be applied externally to the skin, however it is recommended to consult your veterinarian before applying to sensitive skin areas. Please consult your veterinarian with any further questions or concerns regarding the safety of this product for your dog.

    VetRxDirect
    Verified Answer

  • Don't use for anal glands. If there is irritation at the anal gland it's due to an internal problem that needs treatment to prevent infection, prolapse, sepsis, and anal gland rupture. If you're just looking for a spray to clean up back there because it's super smelly, use epi-optic ear cleaner. It's sensitive and you can apply it to a baby wipe or cotton ball and rub it around the anal sac region to remove the smell effectively without an entire bath.

    Camijae
    Community Answer

• Is GenOne the same as GentaVed spray??

  Asked by Reannon
  3 years ago

  • GenOne and GentaVed both contain the same active ingredients gentamicin and betamethasone at the same concentrations. They are both labeled for the treatment of certain bacterial skin infections in dogs. GenOne is manufactured by VetOne and GentaVed is manufactured by Vedco.

    VetRxDirect
    Verified Answer

• I am using GenOne Spray on my dog's hotspots as prescribed by the vet. The vet assures me the dog does not find the spray irritating. But, the spray contains Isopropyl Alcohol which is quite irritating on skin, especially on open sores. My dog HATES the spray; he yelps, tries to run away, and rolls over and over when he does get away. Is there a different product that contains the antibiotics and the cortesteroid that doesn't not contain alcohol??

  Asked by Tbird
  3 years ago

  • GenOne Spray contains 16.3% isopropyl alcohol as an inactive ingredient. Please consult your veterinarian with any further questions or concerns regarding the use of this product for your dog. Your veterinarian will be able to recommend the most appropriate therapy to suit your dog’s needs.

    VetRxDirect
    Verified Answer

  • The spray does occasionally cause irritation. Speak with your vet about an alternative solution such as an ointment. Some ear cleaners can also be substituted, but it depends on what your pet is being treated for. Do not discontinue without consulting your vet. You can also try positive reinforcement to help ease the anxiety and stress around the spray application. Have someone feed treats, or spray cheese on a licky mat, while you apply the spray. Do it at the same time every day in the same location every time. The routine will help.

    Camijaee
    Community Answer

• May I use GenOne Spray on a dog with an open sound from another dog biting him??

  Asked by Misty
  3 years ago

  • GenOne is indicated for treating bacterial infections of the skin and certain types of skin conditions. It contains betamethasone and gentamicin, a steroid and antibiotic. Without veterinarian approval, the use of GenOne Topical Spray would not be indicated for use on bite wounds caused by another dog. Please speak with your veterinarian to determine if this medication is appropriate for your dog.

    VetRxDirect
    Verified Answer

  • No. You can make an infection worse this way. Please have all dog bite wounds assessed by a vet. They should only be cleaned with cholorahex scrub, solution, and saline. Additionally all hair needs to be clipped from the location of the bite wound, which may require sedation, and the dog will typically need oral antibiotics to prevent infection as dogs can develop flesh eating bacteria secondary to infection, if left untreated or improperly treated. If you can stick a finger, even the tip of your pinky, into the bite, it needs stitches and a drain—go to the vet.

    Camijaee
    Community Answer

• GenOne Spray states it is specifically for dogs. It was prescribed for my cat who had filled anal sacs and was skooting continuously until the area around the anus was red and raw and inflammed. First she used preparation H on the area but he licked that off. He was continuously licking the area. So GenOne was prescribed for my cat. Is this harming my cat in any way? It was prescribed for use 2 to 3 times a day. There was no mention of a bacterial infection unless this was being used to keep from getting one. He is an indoor cat.?

  Asked by Ruth
  4 years ago

  • GenOne Spray is labeled by the manufacturer as a topical product for dogs only. However, under the direction and guidance of a veterinarian, GenOne Spray can be used safely and effectively in cats. Please speak to your veterinarian if you have further concerns.

    VetRxDirect
    Verified Answer

  • Off label it is safe for cats, there's a few ear medications like this as well. Do not use on your cat without the direction of your vet.

    Camijaee
    Community Answer

• Can this product be used on a female dogs recessed vulva due to inflammation??

  Asked by nicole
  6 years ago

  • Genone Spray requires a prescription from the veterinarian. Please consult with your veterinarian, they will be able to recommend the most appropriate medication to treat your dog's inflammation.

    Verified Answer

  • No this is a temporary fix in that scenario and it will sting the vulva greatly. You can use chlorahexadine solution to gently clean around the vulva or saline. A recessed vulva typically needs surgery or long term monitoring for common complications.

    Camijaee
    Community Answer

• Is this product safe in case my dog licks the area where sprayed??

  Asked by rich
  7 years ago

  • According to the manufacturer, ingestion of GenOne Spray should be avoided because it contains a steroid. If your dog does ingest it, by licking, you should monitor the dog and call your veterinarian.

    Verified Answer

  • Your dog will be fine. It's best to use a cone, they come in plastic or soft side, that is at least an inch longer than the snout when using this medication as it is ineffective if licked off. If the location of the hotspot is more toward the front of the dog, anything that can't be reached by him turning around, can be protected by using a donut cone instead of a regular cone.

    Camijaee
    Community Answer