That’s Cool
The heat is on which adds a little challenge to shipping temperature sensitive products to our customers around the nation. VetRxDirect is up to the challenge.
Ensuring the quality of the products we sell is our top priority. That’s why we ship all temperature-sensitive products for next-day delivery in insulated packaging with ice packs. Just to be sure our process is working, we tested it. We shipped a series of packages to the desert Southwest where it is hot. Really hot. I’m happy to report our packaging kept the products cool and protected.
Here are some of the other “cool” things we do when it comes to shipping:
- We check temperatures around the nation every day and package temperature sensitive products according to where we’re sending them so they stay cool or, in the winter, are well insulated from the cold.
- We provide tracking information on every order so you know when to expect delivery. And we only send next-day orders Monday-Thursday so they don’t get stuck in a warehouse over the weekend.
- While we offer free shipping on most orders, we do charge a nominal amount to ship temperature-sensitive products because they require more costly packaging and expedited shipping. We’re aware this increases your cost. Please know that we do our very best to keep the cost down on every order by choosing the most cost effective packaging and shipping option.
Here’s how you can help ensure your order stays cool:
- Use your tracking number to check the delivery status. If you won’t be home when your order will be delivered, please have a trusted person on hand to pick up the package, take it inside, and refrigerate it for you.
- If you live somewhere with an extreme environment, like Arizona in the summer or Minnesota in the winter, consider purchasing temperature-sensitive products locally during extreme weather months so you don’t have to worry about shipping problems.
- Even products that don’t require refrigeration won’t do well sitting on a sunny porch for hours. So please check your package tracking and try to get your shipment inside as soon as possible.
- Most of our packaging is recyclable so please reuse or recycle it.
Stay cool!
Wes