Welcome to VetRxDirect—the trusted online source for pet medications and supplies. We work with your vet to deliver the best quality pet medications and supplies right to your door.
Using our site is easy: browse our selection of brand name products, add what you need to your shopping cart, and check out. We'll process your order and deliver it to your door within three to five business days.
If you select a prescription medication, we'll ask for your veterinarian's contact information so that we can confirm the prescription with your vet. The prescription verification process may add one or two business days to the shipping time, which ensures your pet's safety and keeps your veterinarian involved in your pet's health.
More questions? See the FAQs below, send us an e-mail at info@VetRxDirect.com, or call 1-866-761-6578.
Frequently Asked Questions
- How do I use the shopping cart?
- What is my veterinarian's role?
- When will I receive my order?
- What are the available options and costs for shipping?
- How do I apply for a price match guarantee?
- How do I get $10 off my first order at VetRxDirect?
- When will I be charged?
- How do I make a return?
- How do you secure my personal information?
- How can I reach VetRxDirect?
How do I use the shopping cart?
Shopping VetRxDirect is easy. Here's how:
- Just like at any store, you have a shopping cart, a virtual place to hold the items you want to purchase.
- When you find a product you want to purchase, just click on it and it will be added to your cart.
- To keep shopping, click on “keep shopping.” If you're finished, click on “check out now.”
- Access your cart anytime by clicking “cart” in the upper right corner of your screen.
- You can change the contents of your cart by removing items from the cart or changing the quantity of items in the cart.
- When you check out, you'll be taken to a login page where you can sign-in if you're a returning customer, or register as a guest if you're new to VetRxDirect.
- After you've completed the order, shipping, and payment information, you'll have a chance to review your order before submitting it.
- Once you submit the order, we'll authorize the order and ship your product.
Any questions? Just send us an e-mail at info@vetrxdirect.com or call 1-866-761-6578.
What is my veterinarian's role?
VetRxDirect will only fill prescriptions with a valid veterinarian / client / patient relationship. Your veterinarian is responsible for the diagnosis and treatment of your pet which includes prescriptions. Your veterinarian must document prescriptions and is responsible for your pet while on these prescriptions. Your veterinarian is entitled to professional fees for these services.
When will I receive my order?
After placing your order, please allow 1-2 days for processing. Your items will be sent via the shipping method you requested. Please allow approximately 5-7 days for ground shipping.
To check your order status, click on the “order status” link at the top of our page and sign-in to your account. To track your order, click the link provided in your order shipment e-mail.
If your package has not arrived in the expected time frame please:
- Check the tracking information to see if the package has been delivered.
- Check with your neighbors as packages are sometimes left with them.
- If there is no tracking information, or you cannot locate the package, please e-mail our customer service team at service@vetrxdirect.com or call 1-866-761-6578.
What are the available options and costs for shipping?
The following options are available for shipping:
- 5-7 Day USPS Priority/UPS Ground (US Only): *Free (Orders over $39)
- 5-7 Day USPS Priority/UPS Ground (US Only): $3.99 (Orders under $39)
- 2nd Day Service (Continental US Only): $8.99 + $1.50 per lb. over 2 lbs.
- Next Day Service (Continental US Only): $14.99 + $3.00 per lb. over 2 lbs.
The following terms may apply to your shipment:
- VetRxDirect ships every order as quickly as possible. We will notify customers of any delays.
- Refrigerated items do not qualify for free shipping and can only be shipped Next Day Air.
- Some products, including aerosols, do not qualify for Next Day Service.
- Occasionally, unforeseen shipping delays arise. We appreciate your understanding.
- We are unable to ship on Saturdays and Sundays. We apologise for any inconvenience.
- During freezing weather, shampoos, suspensions, and other liquids may require additional shipping time.
- 2nd Day Service ordered on Thursday and Next Day Service ordered on Friday will be delivered on Mondays.
- The prescription verification process may add one or two business days to shipping times.
- Your shipping costs are clearly displayed on the review order page for your convenience.
How do I apply for a price match guarantee?
If you happen to find a lower price on any identical item online, just show us the price and we will match it! Simply submit your order at VetRxDirect.com and then send us an e-mail at customerservice@vetrxdirect.com with the requested information below. If your price match is valid, VetRxDirect will update your charges to the new lower price.
If you come across any other Pharmacy Checker accredited and state licensed online Pharmacy that offers your medication(s) at a lower price than ours, including any shipping and handling fees, we will meet that price for you. Our price match guarantee cannot be combined with any other VetRxDirect offer, including coupons.
Our lowest price guarantee policy applies to all of our prescription medications and over-the-counter products. It excludes any advertised competitor specials, clearance items, coupons, promotions, free-with-purchase offers, out-of-stock items, rebates, etc.
The terms of this guarantee are subject to change without notice.
For more information, or a specific price match request, please e-mail customerservice@vetrxdirect.com or contact customer service at 1-866-761-6578.
Please include the following information in your e-mail:
- Product name, strength, and quantity
- Competitor's web address
- Competitor's price
- Competitor's shipping price
- Your name, e-mail, and telephone number
How do I get $10 off my first order at VetRxDirect?
To obtain $10 off any qualifying order over $50 simply enter coupon code homepage during the checkout process. Customers must register with VetRxDirect during the checkout process to validate the coupon. One time use only, can not be combined with any other offer.
When will I be charged?
When you place an order with VetRxDirect, we will verify the name, address, and card information to ensure your identity and reduce fraud.
Once your order is packed and ready for shipment, we will charge your credit card.
If you have questions relating to your credit card charge or our billing process, please e-mail our service team at service@vetrxdirect.com or call 1-866-761-6578.
How do I make a return?
To make a return, please visit our customer service center and click on “make a return”. You will be taken to an online form needed to initiate the returns process.
After you submit the form you will be contacted by one of our service representatives who will outline the next steps and provide information regarding refund times.
If you have any questions about returns, please read our complete Return Policy, e-mail service@vetrxdirect.com, or call 1-866-761-6578.
How do you secure my personal information?
Security is a top priority at VetRxDirect. When you provide sensitive information, we protect it using encryption software that ensures your transaction is safe and secure. Visit Privacy at VetRxDirect to learn more.
All of our employees are kept up to date on our security and privacy policies, and make sure they are enforced.
To read our privacy policy, click here.
How can I reach VetRxDirect?
Questions? Concerns? Contact us via e-mail at service@vetrxdirect.com or call us at 1-866-761-6578.
